Shipping & Returns
We believe that genuine customer service should be at the core of every authentic company. That’s why we support everything we craft with a team of friendly customer representatives. No matter your journey, we want you spending more of your time on the trail. To ensure you’re not held back, we fully inspect, package and ship our pieces directly to you and always in a timely manner.
Every Rustico piece is made to order. To ensure the careful quality for which we’re known, we ship orders from our studio between 1 and 5 business days from the order date. After shipment, delivery timeframes vary by destination and depend largely on the shipping method you’ve chosen.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
We do not accept returns on gift cards, custom orders, orders that have been personalized, items with natural blemishes, or items that vary slightly in leather color from website photos (color variances occur naturally with the tanning processes we use.) Only regular priced items may be refunded, unfortunately sale items may be exchanged only.
To return an item, fill out our return merchandise authorization form.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then a credit will automatically be applied to your credit card or original method of payment, typically within 5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet when you were expecting one, first check your bank account or credit card after 3 days, it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, fill out the return merchandise authorization form for further instructions.